Terms & Conditions

IDEAL PRIVILEGES, LLC dba EDDY
EDDYONE TERMS OF SERVICE

 

For Providers Using EddyOne

Effective Date: August 26, 2026

 

Supersedes the Eddy Terms of Service previously published for EddyOne. These Terms apply to providers who use EddyOne to maintain a professional profile. They do not apply to organizational staff who log into EddyCore.

Ideal Privileges, LLC dba Eddy (“Eddy”) is a software and services company focused on healthcare administration. Eddy provides software to manage credentialing and enrollment tracking, as well as related professional services. EddyOne is the provider-facing platform on which a healthcare provider may store and maintain professional profile information.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING EDDYONE.
OWNERSHIP AND ACCESS TO PROVIDER INFORMATION IN EDDYONE
 

By using EddyOne, you acknowledge that some of your provider information may have been first entered by a healthcare facility with which you are professionally affiliated. Notwithstanding that initial data entry, the information in your EddyOne profile is your proprietary data, and you retain ownership and control over it.

You are not granted access to credentialing or enrollment data that a healthcare facility manages inside EddyCore. Your EddyOne profile may be operated independently of whether any facility is, or remains, an Eddy client.

If a facility that uses EddyCore has a relationship with you, that facility may receive or use information from your EddyOne profile as needed to perform credentialing, enrollment, or medical-staff functions you have authorized, and as described in the Privacy Policy. That sharing does not transfer ownership of your EddyOne profile to the facility and does not give you access to the facility’s EddyCore tenant.

If you wish to permanently delete your EddyOne profile, send a written request to support@eddynow.com.  Include your full name and National Provider Identifier (NPI), if applicable, and a clear direction to delete the profile. After receipt, Eddy will take appropriate steps to remove your information from EddyOne in accordance with applicable legal and regulatory requirements and any retention duties Eddy has to a client
organization. Deleting your EddyOne profile does not require Eddy to delete copies a facility already lawfully holds in EddyCore or in its own records.

1. ACCEPTANCE OF TERMS
   These Terms of Service, as amended from time to time, the Ideal Privileges, LLC dba Eddy Privacy Policy, and any service-specific terms (collectively, these “Terms”) are a legal agreement between Eddy and you, the provider (“you” or “your”).
   By using EddyOne or any related Site or Service made available to providers, you agree to these Terms. If you do not agree, do not use EddyOne.
   You are responsible for reviewing these Terms periodically. Eddy may modify these Terms at any time.  Modifications are effective when posted or when presented at login. If you are dissatisfied with a modification, you may terminate your use as described in Section 12. Continued use after a change constitutes acceptance. You may not modify these Terms by sending Eddy a message; any attempted modification by you is void.

2. ELIGIBILITY
   You must be at least 18 years of age to use EddyOne. By using EddyOne, you represent and warrant that: (a) you are 18 or older; (b) you are a healthcare provider or an individual the provider has authorized to maintain the provider’s EddyOne profile; (c) all information you submit is truthful and accurate; (d) you will keep that
   information current; and (e) your use does not violate applicable law or regulation.

3. USER ACCOUNTS
   To use EddyOne you may be required to create a user account (“Account”). You agree to provide current, complete, true, and accurate information and to update it when it changes. Eddy may suspend, terminate, modify, or delete your Account with or without notice for any lawful reason, including violation of these Terms or a security, privacy, or operational risk. If you choose a username, it must not infringe others’ rights; be offensive, vulgar, or hateful; impersonate another person, a celebrity, or an Eddy representative; or otherwise violate these Terms. You will not
   circumvent those restrictions. Eddy may change or remove a username at any time.
   YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR PASSWORD AND FOR ALL ACTIVITY ON YOUR ACCOUNT, WHETHER OR NOT
   AUTHORIZED BY YOU. If Eddy receives a request to disclose, alter, or delete information and the requester presents your username and password, you agree that Eddy may treat the request as authorized by you, except where Eddy reasonably suspects unauthorized access. Notify Eddy immediately of any unauthorized use or other security breach and provide reasonably requested documentation. You may not use anyone else’s Account, and you may not allow anyone else to use your Account, other than a person you have expressly authorized to maintain your profile. Eddy is not liable for loss arising from someone else using your password or Account. You are responsible for losses Eddy or another party incurs because someone else used
   your Account or password. You are responsible for obtaining and maintaining the devices, network access, and browsers needed to use EddyOne and for all related charges. Eddy may change or discontinue a feature of EddyOne, including any AI-assisted feature, at any time. Eddy is not liable to you for termination, suspension, change, or discontinuance. If your Account is terminated, suspended, or canceled, no refund or credit is due to you unless a separate paid agreement with you says
   otherwise, and you will no longer have access to the Account.

4. LICENSE
   Eddy grants you a limited, non-exclusive, non-transferable, revocable license to use EddyOne in order to create and maintain your provider profile and to receive the benefit of the provider-facing Services. The license ends when these Terms or your Account end. EddyOne, including the software, interfaces, documentation, models, workflows, and Eddy Content, remains Eddy’s property or that of Eddy’s licensors. These Terms do not transfer ownership of the platform to you.
   5. OWNERSHIP OF CONTENT
   Capitalized terms used here and not defined have the meaning given in the Privacy Policy, including “Eddy Content,” “Content,” “Personal Information,” “Third Party Data,” “User Submitted Data,” and “Client Data.”
   (a) Content generally. User Submitted Data that you provide does not create an obligation for Eddy to pay you. Eddy may remove Content that it determines violates law, infringes rights, or is otherwise inappropriate for the Services.
   (b) Your EddyOne profile. As stated above, you retain ownership of the information in your EddyOne profile. Eddy does not claim ownership of that profile information. Eddy owns the platform, Eddy Content, and aggregated or de-identified
   performance data as described in the Privacy Policy.
   (c) Eddy Content. All Eddy Content is the property of Eddy and/or its licensors. You have no intellectual property rights in Eddy Content except the limited license in Section 4. Feedback or ideas you submit about the Services become
   Eddy Content. If and to the extent you are deemed to have retained any right in Eddy Content, you assign that right to Eddy or, if assignment is ineffective, grant Eddy an exclusive, irrevocable, transferable, worldwide, paid-up license to use that Eddy Content in any medium. To the extent permitted by law, you waive moral
   rights in Eddy Content.
   (d) License Eddy needs to operate EddyOne. You represent that you are the rightful owner of, or have the rights needed to submit, the User Submitted Data
   you provide. You grant Eddy a non-exclusive, transferable, sublicensable, worldwide, paid-up license to host, process, reproduce, adapt, display, transmit, and otherwise use that User Submitted Data as needed to provide EddyOne and the Services, to share information as described in these Terms and the Privacy Policy (including
   with a facility or other Service Recipient you have authorized), to maintain security and audit trails, and to comply with law.

5. ARTIFICIAL INTELLIGENCE FEATURES
   EddyOne may include AI-assisted features, to the extent Eddy makes them available to providers, such as help completing a profile, extracting fields from a document you upload, or answering questions about what information is needed. Those features use a private large language model implementation hosted on secured
   servers in the United States. Your profile information, documents, prompts, and any PHI are processed inside that private implementation. They are not shared with public or consumer AI services for those parties’ own use or training. Eddy does not use your EddyOne profile, prompts, uploaded documents, or AI outputs to train
   foundation models. Eddy may use performance-related data and user feedback to operate and generally improve the Services, as described in the Privacy Policy.
   (a) Assistive use only. AI outputs are drafts and assistance. They are not legal advice, clinical advice, a credentialing decision, or a payer’s approval or denial. You must review any AI-generated text or extracted fields before you rely on them
   or share them with a facility, payer, or other third party. (b) Prompts and uploads.
   Prompts, queries, instructions, and documents you submit to an AI feature are User Submitted Data. Do not upload information that is not yours to share, and do not enter unrelated patient clinical notes or other content that is not needed to maintain your professional profile.

6. LIMITATIONS
   You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, adapt, translate, transfer, buy, auction, rent, lease, loan, or sell Content or other materials appearing in or generated by EddyOne, or any information obtained from EddyOne, without Eddy’s express written consent, except that you may use, download, and share your own EddyOne profile information as you see fit.
   You may not use EddyOne in any manner that: (i) is unlawful; (ii) could damage, disable, overburden, or impair any Eddy server or network; (iii) could interfere with another party’s use of the Services; (iv) gains or attempts to gain unauthorized access to Services, unpublished information, other users’ Accounts, EddyCore,
   or related systems, including by hacking or password mining; (v) collects or aggregates information about other users’ actions; or (vi) reverse engineers, decompiles, or disassembles any part of EddyOne, the private LLM implementation, or Eddy Content.

7. RULES OF CONDUCT
   By way of example and not limitation, you may not use EddyOne to:
   (a) post information that is incomplete, false, inaccurate, or not your own, except as you are correcting an error in good faith;
   (b) publish or send surveys, contests, pyramid schemes, chain letters, junk email, or unsolicited messages;
   (c) defame, abuse, harass, stalk, threaten, or violate the privacy or publicity rights of others;
   (d) upload material that is harmful, abusive, vulgar, sexually explicit, defamatory, obscene, infringing, hateful, or otherwise objectionable;
   (e) upload viruses, malware, or other harmful code;
   (f) advertise or offer to sell or buy goods or services unrelated to maintaining your professional profile;
   (g) remove or falsify copyright or other proprietary notices;
   (h) restrict or inhibit another user from using the Services;
   (i) violate applicable law or promote illegal activity;
   (j) publish material regarding hacking or exploiting the Sites or Services;
   (k) attempt to obtain passwords or private information from another user;
   (l) make false reports to Eddy administrators; (m) run unauthorized automation or third-party software designed to modify EddyOne;
   (n) use the Services for fraudulent transactions;
   (o) frame or mirror any part of EddyOne;
   (p) attack or disrupt Eddy servers;
   (q) access data not intended for you, including a facility’s EddyCore data;
   (r) probe, scan, or test system vulnerability without authorization;
   (s) forge headers or interfere with network security; or
   (t) remove proprietary rights notices from the Sites, Services, or Content.

8. PRIVACY AND SECURITY
   User Submitted Data collected by Eddy is used as described in these Terms and in Eddy’s Privacy Policy, which is incorporated into these Terms. If you do not agree to the Privacy Policy, do not use EddyOne. Eddy uses encryption in transit, encryption of PHI fields, and a customized access system, as described in the
   Privacy Policy. Eddy does not guarantee that your use of EddyOne will be free of all security or privacy risk. You are responsible for precautions suited to your situation, including protecting your credentials and the devices you use to access EddyOne.
   Where a facility’s use of your information in EddyCore involves PHI, that facility’s relationship with Eddy is governed by that facility’s Master Services Agreement and Business Associate Agreement, not by these Terms.

9. COMMUNICATIONS
   By providing your email address, you understand that Eddy may send messages about your EddyOne profile, upcoming expirations, security notices, and current or future provider-facing services. You may terminate your Account as described in Section 12. Marketing messages, if any, may be declined as described in the
   Privacy Policy. Operational messages required to provide EddyOne are not marketing.

10. JURISDICTIONAL ISSUES AND EXPORT CONTROL
    EddyOne is controlled and operated by Eddy from the United States. Eddy makes no representation that Content is appropriate or available for use in every other location. If you access EddyOne from another location, you do so on your own initiative and are responsible for local law. You agree to abide by applicable export control laws and not to transfer Content subject to those laws to a prohibited destination without required authorization. You will not upload data or software that cannot be
    exported without prior written government authorization. You represent that you are not located in, under the control of, or a national or resident of any country, or on any list, to which U.S. export restrictions would prohibit your use of EddyOne.
    12. TERMINATION AND SURVIVAL
    These Terms are effective until terminated. Eddy may terminate these Terms by terminating your Account as set forth in Section 3. You may terminate these Terms and your Account by emailing support@eddynow.com with the subject line “Account Termination,” your full name, and your NPI if applicable. Termination is
    effective when Eddy acknowledges it, and in any event not more than twenty (20) business days after Eddy receives a complete request, except as law requires a longer retention. Profile deletion is handled as described at the beginning of these Terms. Sections 5, 6, 7, 9, 12, 14, 15, 16, 17, and 18 survive termination.

11. LINKS TO THIRD-PARTY SITES
    EddyOne may link to third-party sites (“Linked Sites”), including payer, licensing-board, or primary-source sites. Linked Sites are not controlled by Eddy. Eddy is not responsible for their content, business practices, or privacy policies and does not endorse them. Your use of Linked Sites is at your own risk and subject to those
    sites’ terms.

12. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
    YOU EXPRESSLY AGREE THAT USE OF EDDYONE, THE SERVICES, AI FEATURES, AND CONTENT IS AT YOUR SOLE RISK. EDDYONE, THE SERVICES, AI FEATURES, AND CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES. EDDY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF QUALITY, SUITABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, ACCURACY OF AI OUTPUTS, OR UNINTERRUPTED OR ERROR-FREE OPERATION, INCLUDING AS TO ANY SERVICES PROVIDED BY A THIRD PARTY.
    AI OUTPUTS MAY BE INCOMPLETE, OUT OF DATE, OR INCORRECT. EDDY DOES NOT WARRANT THAT AN AI-GENERATED SUGGESTION OR EXTRACTED FIELD IS ACCURATE OR COMPLETE WITHOUT YOUR REVIEW.
    IN NO EVENT SHALL EDDY, ITS AGENTS OR SUBCONTRACTORS, OR OTHER USERS OF THE SERVICES BE LIABLE UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY, OR OTHER LEGAL THEORY FOR LOST PROFITS, LOST REVENUES, LOST BUSINESS OPPORTUNITIES, OR EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT FORESEEABLE AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, IN THOSE JURISDICTIONS LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. NOTWITHSTANDING ANYTHING IN THESE TERMS TO THE CONTRARY, EDDY’S CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF THESE TERMS OR YOUR USE OF EDDYONE SHALL NOT EXCEED THE LESSER OF: (i) ONE THOUSAND DOLLARS ($1,000); OR (ii) THE AMOUNT OF FEES YOU HAVE PAID TO EDDY UNDER THESE TERMS DURING THE PRECEDING TWELVE MONTHS.
    Confidential · Page 6 of 8,15. INDEMNITY You agree to defend, indemnify, and hold harmless Eddy and its directors, officers, employees, agents,
    shareholders, licensors, and representatives from and against claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of EddyOne; (b) any
    violation of these Terms by you or through your Account; or (c) any allegation that information or materials you make available through EddyOne are inaccurate or infringe or otherwise violate a third party’s rights.

13. GOVERNING LAW
    These Terms, and any dispute arising from them or from your use of EddyOne, are governed by the laws of the State of Texas, without regard to conflict-of-law principles and without regard to the United Nations Convention on Contracts for the International Sale of Goods. You submit to the exclusive jurisdiction of the
    state and federal courts sitting in Texas, and you waive any objection to personal jurisdiction in those courts, except that Eddy may seek injunctive or similar relief in any court of competent jurisdiction.

14. DISPUTE RESOLUTION AND ARBITRATION
    Any claim you may have with respect to Eddy, EddyOne, or these Terms must be commenced within one (1) year after the claim arose. Disputes between you and Eddy relating to your use of EddyOne that involve a claim of less than $100,000 shall be resolved exclusively through binding non-appearance-based arbitration.
    A party electing arbitration shall file an arbitration demand with the American Arbitration Association (AAA). The proceedings shall be governed by the AAA Commercial Arbitration Rules. The following rules also apply: (a) the arbitration shall be conducted, at the option of the party seeking relief, by telephone, online,
    or based solely on written submissions; (b) the arbitration shall not involve a personal appearance by the parties or witnesses unless the parties mutually agree; and (c) any judgment on the award may be entered in any court of competent jurisdiction.

15. GENERAL Assignment. Eddy may assign these Terms, in whole or in part, at any time. You may not assign, transfer, or sublicense these Terms or your Account without Eddy’s prior written consent. Waiver. Eddy’s failure to exercise or enforce any right under these Terms is not a waiver of that right.
    Notice.Notices to you may be made by posting to EddyOne, by email, or by mail, at Eddy’s discretion. Notices of changes to these Terms may be displayed in the platform or provided by link. Severability. If any part of these Terms is held invalid or unenforceable, including any warranty disclaimer or liability limitation, that part will be deemed replaced by a valid provision that most closely matches the original intent,
    and the remainder of these Terms will continue in effect.
    Printed version. A printed version of these Terms and of any notice given in electronic form is admissible in a proceeding to
    the same extent as other business records originally generated and maintained in printed form. Correspondence relating to these Terms shall be in English.
    Entire agreement. These Terms, the Privacy Policy, and any in-product notices presented to you are the entire agreement between you and Eddy regarding your use of EddyOne. They do not amend any Master Services Agreement between Eddy and a facility or other organization.

16. NOTICE FOR CALIFORNIA USERS
    Under California Civil Code Section 1789.3, California users are entitled to the following consumer-rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N-112, Sacramento,
    California 95834, or by telephone at (800) 952-5210. Eddy may be contacted at the address and email in Section 20.

17. QUESTIONS
    Questions, comments, or complaints regarding these Terms or EddyOne may be sent to support@eddynow.com. Ideal Privileges, LLC dba Eddy, PO Box 12, Trinidad, Texas 75163.